Why is follow-up important in I and R services?

Follow-up is important in Information and Referral (I&R) services primarily because it helps to ensure that clients received the help they needed. This process is vital for confirming that the resources recommended or referred to were effective and accessible. It verifies whether the services met the client’s needs and assists in understanding the client’s satisfaction with the service or support provided. Follow-up can also identify any barriers the client may have faced during the process, allowing for improvements to the referral system or the services themselves.

Moreover, the follow-up process strengthens the relationship between the I&R service provider and the client, fostering trust and encouraging clients to seek help in the future, knowing that there is support available beyond the initial referral. This ongoing engagement underscores the commitment of the I&R service system to serve the client effectively, enhancing overall service delivery.

While collecting data for reporting purposes, verifying client identification, and closing cases quickly are relevant operations within the I&R service framework, they do not capture the primary purpose and benefits of follow-up as effectively as ensuring client assistance does.