AIRS I&R Community Resource Specialists Practice Exam

Which of the following is a key characteristic of active listening?

1. Interrupting to clarify points

2. Focusing only on responses rather than the client's words

3. Fully concentrating on the speaker's message

4. Planning a response while the other is speaking

The correct answer is: Fully concentrating on the speaker's message

Fully concentrating on the speaker's message is a key characteristic of active listening because it involves engaging with the speaker in a way that demonstrates genuine interest and understanding. This practice allows the listener to grasp not just the words being spoken, but also the underlying emotions and intentions behind them. Active listening requires the listener to be present, minimizing distractions, and focusing entirely on the speaker. By concentrating fully, the listener creates a supportive environment that encourages open communication and builds trust. This attentiveness helps in accurately interpreting the information being shared, which is crucial in fields such as community resource assistance, where understanding clients' needs and concerns is fundamental to providing effective support and resources.