Which of the following is a key aspect of effective IandR services?

Regularly updating knowledge of community resources is vital for effective information and referral (I&R) services. An I&R specialist must be well-informed about the range of services available within the community to provide accurate and relevant information to clients. This continuous learning ensures that specialists can connect individuals with the resources that best meet their needs, particularly as community dynamics, services, and regulations change over time. It enhances the ability to make informed referrals, ensuring that clients receive support that is appropriate and current.

In contrast, other approaches, such as offering services without understanding client needs, avoid the personalized engagement necessary for effective support. Poor communication with other service organizations limits collaboration and sharing of valuable information, which can hinder the ability to refer clients to available resources. Additionally, limiting follow-ups disregards the importance of client engagement and feedback, which can help improve services and adapt referrals to better fit client needs. Therefore, maintaining updated knowledge of community resources stands out as a foundational principle for delivering high-quality I&R services.