AIRS I&R Community Resource Specialists Practice Exam

What should a Community Resources Specialist do when resources are limited?

1. Tell the client there are no referrals available

2. Provide the referrals to the client for their own inquiry

3. Explain the availability issue to the client

4. Ask the client to call back in a few months

The correct answer is: Explain the availability issue to the client

When resources are limited, it is crucial for a Community Resources Specialist to be transparent and communicate effectively with the client. Explaining the availability issue to the client demonstrates empathy and professionalism, as it acknowledges their needs while providing context for the limitations in available resources. This approach helps to manage the client's expectations and can foster trust in the specialist's ability to assist them. By discussing the availability issue, the specialist can also explore alternative ways to meet the client's needs, such as identifying any existing waitlists or offering additional support, guidance, or strategies for navigating the challenges they face. This not only empowers the client but also ensures they feel heard and understood in a situation where options may be scarce. In contrast to simply informing the client that no referrals are available or asking them to check back later, providing an explanation fosters a more constructive dialogue about their situation.