AIRS I&R Community Resource Specialists Practice Exam

What role does technology play in modern information and referral services?

1. It decreases the quality of service provided

2. It facilitates better access to information and improves communication

3. It eliminates the need for human specialists

4. It has no significant impact on services

The correct answer is: It facilitates better access to information and improves communication

Technology plays a crucial role in modern information and referral services by facilitating better access to information and improving communication. This means that clients can quickly find the resources they need, often through online databases, mobile applications, or automated systems that streamline the searching process. Additionally, technology enables service providers to maintain up-to-date information, ensuring that clients receive accurate and relevant resources. Improved communication tools, such as chat functions, video conferencing, and emails, allow for more effective interactions between clients and specialists, enhancing the overall service experience. While technology can automate certain processes, it does not eliminate the need for human specialists. Instead, it serves to augment their capabilities, allowing them to focus on complex cases that require human insight and empathy. Thus, the integration of technology enhances the operational efficiency of information and referral services while providing a higher level of service to clients.