What is the primary difference between information and referral services and case management?

The primary distinction between information and referral (I&R) services and case management revolves around the core functions each serves in supporting individuals. I&R services specifically focus on providing individuals with information about available resources, connecting them with services that meet their needs, and offering guidance on accessing these resources. In this context, I&R specialists are equipped to help clients navigate the available options, ensuring they are aware of and can utilize community resources effectively.

Case management, on the other hand, encompasses a broader scope that typically includes ongoing support and coordination of care. While case management may involve connecting clients with resources, it also requires actively monitoring the client’s progress, regularly meeting with clients to assess their needs, and facilitating a comprehensive plan tailored to the individual's situation. This might also involve intervention in various aspects of the client’s life, beyond just resource information.

The emphasis on resource information in I&R services underscores the role of these specialists as facilitators of access rather than providers of direct assistance or ongoing case oversight, which aligns well with the focus noted in the correct answer.