AIRS I&R Community Resource Specialists Practice Exam

What is the most appropriate way to let older adults know you are listening without interrupting?

1. "It might be best if you get right to the reason for your call."

2. "Really?"

3. "I'm listening, keep going."

4. "I see."

The correct answer is: "I see."

The most appropriate way to let older adults know you are listening without interrupting is "I see." This phrase communicates attentiveness and encouragement for the speaker to continue sharing without the pressure of interruption. It's a neutral, validating response that acknowledges the speaker's contribution and shows engagement. This type of response fosters a supportive environment where older adults may feel more comfortable expressing their thoughts and concerns. Using phrases like "Really?" can seem dismissive or lead to an implied judgment about what is being expressed, while urging someone to "get right to the reason for your call" may come across as impatient. Saying "I'm listening, keep going" might also imply that the speaker’s current expression is less valuable than what they will say next, which could undermine their feelings. In contrast, "I see" is unobtrusive, maintains a respectful dialogue, and is reassuring for the individual speaking.