What is an "info referral" call?

An "info referral" call specifically refers to a phone call where a client seeks information about available resources. This type of call typically involves the client reaching out to a community resource specialist or an information and referral service to inquire about services, programs, or resources that can help address their particular needs.

During an info referral call, the specialist listens to the client's inquiries, assesses their situation, and provides relevant information about available resources. This process is crucial as it empowers clients by connecting them with the necessary support and services they need at that moment.

The other options outlined do not capture the essence of what an "info referral" call entails. For instance, calls made by service providers to check on clients or to schedule follow-up appointments are more about maintaining contact rather than providing information about resources. Similarly, routine check-up calls for client satisfaction focus on assessing the client's experience rather than on delivering information about available services.