What does a "warm transfer" in referral services mean?

A "warm transfer" in referral services refers specifically to the process where the Community Resource Specialist (CRS) directly connects the client to the service provider. This method ensures that the client does not feel lost or abandoned during the transition to new services. The CRS typically introduces the client to the provider, may give a brief overview of the client's needs, and ensures that the service provider is ready to assist the client upon connection. This process is designed to create a smoother experience for the client, making it easier to access needed resources without unnecessary delays or confusion.

This approach is particularly beneficial as it helps build trust and rapport between the client and the new provider from the outset, as opposed to a cold transfer where a client is simply handed off without any context. It assures clients that they have support during this critical juncture, thus improving their overall experience in navigating community resources.