What do the National Standards for IandR refer to?

The National Standards for Information and Referral (I&R) refer to a comprehensive set of practices designed to ensure the delivery of high-quality information and referral services. These standards serve as a framework that defines the essential elements and best practices for I&R providers, promoting consistency, accountability, and effectiveness in service delivery. By adhering to these standards, organizations can improve their capacity to connect individuals and communities with the resources they need.

This choice is key because it encompasses the overall approach to quality in I&R services, focusing on the broader system of care rather than specific training programs, rules for financial accountability, or outreach strategies. While the other options touch on important aspects of service delivery and operational accountability, they do not capture the full scope and purpose of the National Standards as established for I&R services.