AIRS I&R Community Resource Specialists Practice Exam

What distinguishes a referral from a recommendation in IandR?

1. A referral directs clients to services, while a recommendation suggests preferred options based on expert insight

2. A referral offers a guarantee of service, while a recommendation is informal

3. A referral is always a written document, while a recommendation is verbal

4. A referral is made by professionals, while a recommendation can be made by anyone

The correct answer is: A referral directs clients to services, while a recommendation suggests preferred options based on expert insight

The distinction between a referral and a recommendation in Information and Referral (I&R) services lies in the nature of the guidance provided to clients. A referral specifically directs clients to various services or agencies that can help meet their needs, ensuring that they are put in touch with resources that are designed to address their circumstances. This process is often structured and may involve providing contact details and outlining the nature of the services available. On the other hand, a recommendation typically involves suggesting preferred options based on the advisor's knowledge, experience, or expert insight. It is more subjective and does not guarantee that the client will be connected with a specific service provider. Recommendations may reflect the advisor's opinion on which services are likely to be the most beneficial but do not carry the same directive weight as a referral. This distinction is crucial in I&R because clients may require both types of input at different times, enabling professionals to tailor their support to better assist individuals in navigating available resources.