What distinguishes a referral from a recommendation in IandR?

The distinction between a referral and a recommendation in Information and Referral (I&R) services lies in the nature of the guidance provided to clients. A referral specifically directs clients to various services or agencies that can help meet their needs, ensuring that they are put in touch with resources that are designed to address their circumstances. This process is often structured and may involve providing contact details and outlining the nature of the services available.

On the other hand, a recommendation typically involves suggesting preferred options based on the advisor's knowledge, experience, or expert insight. It is more subjective and does not guarantee that the client will be connected with a specific service provider. Recommendations may reflect the advisor's opinion on which services are likely to be the most beneficial but do not carry the same directive weight as a referral.

This distinction is crucial in I&R because clients may require both types of input at different times, enabling professionals to tailor their support to better assist individuals in navigating available resources.