AIRS I&R Community Resource Specialists Practice Exam

What aspect primarily differentiates the roles of IandR services and case management?

1. Type of assistance provided

2. Scope of resource types

3. Duration of client engagement

4. Nature of funding sources

The correct answer is: Type of assistance provided

The primary differentiator between I&R (Information and Referral) services and case management lies in the type of assistance provided. I&R services focus on supplying clients with information about various resources, programs, and services based on their immediate needs. This interaction is typically brief and does not involve ongoing support or the management of the client's overall situation. In contrast, case management entails a more comprehensive approach to assisting clients. It involves assessing the client's circumstances, planning a course of action, coordinating services, and providing continuous support throughout the process. Case managers actively work with clients over time to help them achieve specific goals and may assist in navigating complex systems of care, ensuring that clients have access to needed resources. Understanding this distinction is crucial for I&R specialists to effectively address client needs and recognize when a referral to case management services may be warranted.