AIRS I&R Community Resource Specialists Practice Exam

Name a commonly used information and referral assessment tool.

1. Client Satisfaction Survey

2. Community Resource Map

3. The Information and Referral Service Evaluation Tool

4. Resource Allocation Framework

The correct answer is: The Information and Referral Service Evaluation Tool

The Information and Referral Service Evaluation Tool is a widely recognized instrument specifically designed for assessing the effectiveness and quality of information and referral services. It provides a structured approach for evaluating how well these services meet the needs of clients and the community. This tool aids organizations in measuring various aspects such as accessibility, responsiveness, and the overall satisfaction of those seeking assistance. In contrast, even though tools like the Client Satisfaction Survey and the Community Resource Map are useful in gathering feedback and understanding resource availability, they do not focus primarily on evaluating the services provided in information and referral contexts. The Resource Allocation Framework, while valuable for decision-making related to distributing resources, does not serve the primary purpose of assessing information and referral service quality. Therefore, the Information and Referral Service Evaluation Tool stands out as the most directly applicable assessment tool in this context.