AIRS I&R Community Resource Specialists Practice Exam

In the IandR context, what does the term "referral" refer to?

1. Offering free services to clients

2. Directing clients to appropriate services

3. Providing feedback on client performance

4. Creating new services based on client needs

The correct answer is: Directing clients to appropriate services

In the context of Information and Referral (I&R), the term "referral" specifically pertains to the process of directing clients to appropriate services based on their needs. An effective referral ensures that clients are connected with the right resources, whether they require specific services, support, or information that will assist them in resolving their issues. This aspect of I&R is critical because it helps streamline the process for clients who may be overwhelmed by the variety of options available to them. By offering a tailored approach, I&R specialists can facilitate access to necessary services, enhancing the overall client experience and ensuring that they can receive assistance that is in line with their specific circumstances. The other choices do not capture the essence of what a referral entails in the I&R context. While offering free services, providing feedback on client performance, and creating new services may be relevant in certain situations, they do not accurately represent the direct role of referrals in connecting clients with existing services. Referrals are fundamentally about guiding clients to the appropriate resources, making it a vital competency in the I&R field.