AIRS I&R Community Resource Specialists Practice Exam

In IandR services, what is the role of follow-up?

1. To gather feedback after resource referral

2. To schedule new appointments

3. To provide social support

4. To assess community needs

The correct answer is: To gather feedback after resource referral

The role of follow-up in Information and Referral (I&R) services is primarily to gather feedback after a resource referral. This process is crucial as it helps the specialist to understand how well the referred service met the needs of the individual. By obtaining feedback, the I&R provider can assess the effectiveness of the resource and ensure that clients received appropriate assistance. Additionally, follow-ups can assist in identifying any barriers the client encountered when accessing the referred services, which is valuable information for improving referral processes in the future. Understanding client experiences also aids in maintaining a comprehensive database of resources, ensuring that future clients receive the most accurate and effective referrals possible. This continuous feedback loop contributes to the enhancement of community resource services and ensures that they are meeting the evolving needs of the community.