AIRS I&R Community Resource Specialists Practice Exam

How can I and R specialists effectively address language barriers?

1. By developing bilingual materials

2. By using interpreters or translation services

3. By providing services in only the primary language

4. By encouraging clients to learn English

The correct answer is: By using interpreters or translation services

Utilizing interpreters or translation services is an effective way for Information and Referral (I&R) specialists to address language barriers because it ensures that communication is clear and accurate between the specialist and the client. Interpreters are professionally trained to translate both spoken and signed languages, which helps in conveying complex information accurately. This method can cater to a wide range of clients who may not have the ability to understand the primary language used by the specialist, thus allowing for effective service delivery. Additionally, relying on interpreters and translation services enhances inclusivity, making it possible for clients from diverse linguistic backgrounds to access the information and resources they need. It builds trust and rapport between the client and the specialist, as clients feel understood and respected when communication is facilitated professionally. While developing bilingual materials and encouraging clients to learn English can be beneficial, they may not fully address immediate language barriers. Providing services only in the primary language significantly limits access for non-native speakers, and this does not promote equitable access to services. Hence, using interpreters or translation services stands out as the most comprehensive approach to overcoming language obstacles in the field of I&R.